Refund Policy
30-Day Money-Back Guarantee
Try Kaki & Klee for up to 30 days. If you do not notice a difference, email us at support@arcove.de within 30 days of delivery with your order number. We refund the full amount you paid for that order to your original payment method within 14 days of receiving your email. You do not need to send anything back, not even a used bar.
- Who it covers: your first order per customer and shipping address.
- 90-day extension: if you added the “90-day guarantee extension” ($2.99) to your order, the period is 90 days from delivery. All other terms stay the same, and the $2.99 is refunded as well.
- How to claim: one email is enough. Please include your order number.
- Refund method: the original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to show.
Damaged, missing or wrong items
If your package arrives damaged, incomplete or with the wrong item, email us within 14 days of delivery with a photo and your order number. We will send a replacement or refund you, whichever you prefer.
Lost packages
If tracking shows no movement for 30 days after shipping, or the package is marked delivered but has not arrived within 5 days, contact us and we will resend or refund your order.
Questions
Kaki & Klee · Duc Toan Lu, Norderstr. 2, 26409 Wittmund, Germany · support@arcove.de